American Customer Satisfaction Index


American Customer Satisfaction Index

The Opportunity
The American Customer Satisfaction Index (The ACSI), a leading economic indicator developed and managed by a trio of leading institutions, needed a website that delivered on multiple fronts. They wanted a site that clearly communicated the history and value of the Index, a site that allowed visitors to easily access, parse, and print the publicly available Index scores, and a site that was easily and completely maintainable by ACSI staff.

The Solution
The Stone Web Platform provided exactly what the ACSI desired, allowing us to deliver a professional presence and desired functionality within an aggressive timeline and investment range. Visitors can access recent scores and commentary, learn about ACSI's services and history, and purchase hard-copy reports through an online catalog.

The Results
An extremely clean and professional website design now greets ACSI visitors. The organization has an online solution commensurate with the professionalism and value that the Index regularly delivers. All business requirements were achieved and the ACSI now has a platform that will successfully support its web initiatives for years to come.

www.theacsi.org

 
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