In case you haven’t heard this week a new search engine named Cuil (pronounced “cool”) launched to much fanfare. In fact the amount of free publicity that they received as a suspected “Google killer” was unbelievable. In the first day it seemed like everyone was talking about them, but as the dust settled and people began trying the engine out the results weren’t so good.

Cuil’s search results are just nowhere near those of Google, Yahoo, MSN or Ask. In fact, I bet some of the old school meta search engines may have better results. To top it off, Cuil has a bad habit of associating a random picture with a search result. In fact just today, Mark, one of our managing partners searched our brand name “Stone Interactive Group” on Cuil and noticed a seemingly random “Hell Cab” image listed next to our company’s search result.

Here’s a close up of the logo:

In case you were wondering, no we don’t moonlight under the moniker Hell Cab nor have we done any work for a company named Hell Cab. Cuil just thought it would be…cool?…to put it next to us.

So for now Cuil has a looong way to go, but it is kind of fun to search with and see what kind of bizarre stuff you can come up with.

Find anything weird on Cuil? Share it in the comments…

Plan the work, work the plan…This statement makes project planning sound so easy, but in truth many projects fail before they even get started. How is that possible you ask? Failure to plan.

Sometimes the “need” to get something done outweighs the need to plan correctly for it. Or so some think. Have you ever heard, “We will make a decision when we get there”, or “Lets investigate some options and I’ll let you know”, or my personal favorite, “I have to see it working to know if it is right “. While working in this fashion feels good to start, it is not the most direct route to getting the work done and it is a heavy load on the finances as well. Both for the client and the company.

One way to help avoid these problems is to have a detailed discussion at the beginning of the project. A discussion where you gather the stakeholders and discuss the scope of the project. (The scope of the project is the sum total of all of its products or features.) Make decisions together on the direction to go. You should decide the way features should and will work. Write them down; include assumptions about how they work, and assumptions on how it won’t work. Being clear up front gets everyone on the same page and moving in the same direction. Do not count on the proposal to cover features in this much detail, it doesn’t and it isn’t supposed to. While having these talked up front may not curb the occasional “that’s not how I thought it was going to work”, it will, if documented, help to avoid rework of things that have been done.

Keep in mind that planning the project SHOULD take a big amount of time. The more planning and discussion done up front the less that needs to be done later. This means less rework to correct issues or misunderstanding and less money and heartache to the client, the team and the bottom line. Changes may come along, but your whole project is one big moving target if it isn’t planned correctly to begin with.
( That is putting it nicely)

So instead of groaning when the Project Manager wants to talk about the nuts and bolts of a project, next time rejoice that someone cares enough to want your project to be a success.

I was asked the other day to walk a potential client through The Stone Content Management System which is based on a very popular open source CMS (Content Management System). If you are not sure what a CMS is, it is a tool that allows non-technical people to update the content, add/delete pages, add/delete images and many more things on their website through a user-friendly administrator tool.

As I was answering questions, the potential client told me that they had heard from another company that an Open Source CMS does not allow for a very flexible design and that if you wanted to have a nice design, the way to go is with a custom CMS. If you have ever taken a look at Stone’s Web Design Portfolio, you will know the answer to this. However, here are my two cents regarding that comment.

It doesn’t matter whether the CMS is custom or Open Source. If you know the system well enough (which Stone Interactive Group does) the design can look however you would like it to look. The second thing to consider is the designer themselves. Stone has a fantastic design team that produces wonderful results and the developers have been able to put every design thrown at them into this CMS.

The nice thing about Open Source is that you have an extremely large amount of team members that put time to keep the CMS up-to-date. If you ever need more help in the future with your website, you can go to many developers out there that may know the system and be able to pick it up quickly. The custom CMS projects that Stone has adopted from clients are typically very time consuming to understand and are typically out-of-date quickly and are not as easy to apply a redesign to.

So when you have the option to decide Custom VS Open Source, in my opinion, Open Source is the way to go and Stone is there to assist you along the way.

Yep that’s right, we’re on the hunt for a new Search Engine Marketing Specialist.

So, if you or someone you know are looking for an exciting new job and have some experience in search engine marketing (search engine optimization and/or pay-per-click) then we’d love to hear from you.

The more detailed job description can be found on our careers page as well as how best to get in touch with us.

As a side note, we’re also always on the lookout for interactive and web talent, so don’t be shy…if you’re looking then drop us a note, you never know what might come out of it.

Everyone knows that Google is the 800-pound gorilla amongst search engines, so much so that you’ll hear “google” being used as a verb in casual conversation. But even with Google’s search dominance there is still a significant portion of search activity happening on other engines.

According to Hitwise’s April 2008 search share numbers (see chart) Google has a firm grasp on the majority of search traffic with just over two-thirds of all searches being conducted on Google. However, their 67.9% share of searches also means that there are still 32.1% of searches happening somewhere else. From a search engine marketing standpoint this just means that it’s important to diversify your search engine marketing efforts across search engines.

At a minimum, at least target Google and Yahoo, combined they cover 88.18% of searches, and also cover a wider range of demographics since each engine tends to attract a different type of user. One other note, even though MSN and Ask.com have relatively low numbers, there still make be great ROI in targeting those engines, especially since many of your competitors will be ignoring them.

How unfair is this….
A prospective customer visits your website for the first time.
They notice that the site’s design feels a bit dated.
They notice that the website looks ’small’ on their monitor.
They notice that the copyright at the bottom of the page reads 2006.
And they recall that the last site they were on … your competitor … just seemed more professional.
Now, they’ve never met you.
They don’t know the high quality work that you provide.
They don’t know that your value is the best around.
They only know that your website left them feeling flat. Uninspired.
It’s not fair.
But it’s the way the world is working these days.
Your website truly is the hub for all of your marketing efforts.
Start there.

Where should my blog reside?
Most every time Stone sets up a client blog this question arises.
Should it be placed within the corporate website?
Should it be distanced from the corporate site?
Should it have its own look?
Domain name?
Should I use a service? Or software?
All good questions.

While action of most any sort is going to be more valuable than paralysis of analysis, the answers to these questions can most easily be answered by the business objectives associated with blogging in the first place.

A blog is one of the simplest ways to get fresh relevant content on a website and - from a search engine ranking perspective - having the blog reside within the same domain name and server can have a positive effect on SEO.

Many believe that a blog within a corporate site becomes a corporate blog … and, by definition, less edgy / interesting / genuine than a freestanding blog. The established corporate culture and reputation will affect the likelihood of that impression.

As far as using a blog service v. software, the services were originally setup to make it easy for everyone and anyone to blog. If you maintain a corporate site, it’s a safe bet to move forward with one of the open source blog software packages. Some of the popular blog packages have morphed into mini CMS platforms, complete with a list of 3rd party components. But all of them will include the expected list of features.

So when deciding where your blog should be located, ask yourself:
1. Are we doing this to improve search engine rankings? (within the site)
2. Are we doing this to position the organization as a thought leader? (within the site) Or are we doing this to position an individual or group as a thought leader? (separate location, design, name)
3. Are we doing this because top management won’t redesign the site and it’s fallen woefully behind the times? (whatever’s fastest)

We’re all “in” the business world. We have to deal with those silly little business world sayings. You know them … C-level … 30,000 ft view … I’ll stop there.

One saying, though, that gives me a physical reaction is ‘you know how it goes, the shoemaker’s kids have no shoes’.

Yes, I know how it goes. We all know how it goes. And we know all of the reasons for these analogous youngsters to be walking around barefoot.

I submit the following. Make your kids some shoes. The best you know how. That way everyone out there see these shoes on the shoemaker’s kids … and they get envious. They’ll dream about such shoes. Make them walk up to your shop and plead with you to sell them such a beautiful pair.

Don’t you think making those shoes would be time well spent?

The ultimate goal for most websites should be to have content that draws in potential customers and to get these potential customers to contact you for more information or some other call-to-action.

But how do you get potential customers to first come to your site and second to contact you?

There are some basics that will help. A quality website design, clear navigation and functionality, outstanding content and images, etc… But these are only the basics of a good website. Even with the basics in place, many sites miss the ultimate goal of having the user fill out a form, order a product or contact the company in another way. This goal is called the “Call-to-Action”. To be successful online, usually you don’t want to just use a call-to-action once on your site, but rather use them throughout your site.

Here are a few quick ideas on adding calls-to-action that you can easily add to your website:

1. Add your contact information on every page of the website.
   Some websites bury their “Contact Us” link. First, add a contact us link to your main and footer navigation. Second, add your phone number and address somewhere visible and consistent on every page. An example would be to add it to the footer or header of the website on every page.
2. Direct your potential customer to where you think they should go next.
   Don’t assume that the users on your site know what information they need next. At the bottom of the content area, add text and a link that would take them to the next step in the process. Don’t make them think. Make it obvious where they should go. You might add a link like this “Now that you have a better idea of the clients that we have worked with, learn more about what you can expect from our services.”
3. Add a “mini” contact form to every page of your website.
   You wouldn’t believe how many people actually fill out a mini form. This should be something that is small and doesn’t require a lot of thought or time from the user. The form might include the following fields: name, email and phone.
4. Capture visitor’s names and email addresses in other ways.
   There are a couple other ways to get a potential customer to offer up their name and email address. Offer articles or white papers on your site. For a user to be able to download these articles or white papers, they have to first fill out a simple form. Also offer an eNewsletter with new articles that may be published on your site at a later time. eNewsletters are a great way to get potential customers more information about your services and provide current customers with new services and information.

Give a few of these a shot on your site and you’ll be surprised at how conversions pick up…

If you don’t quite get what a blog is, how they work, or what their purpose is…here’s a quick video that should help explain a lot:

The video is a part of Common Craft’s Plain English series, breaks down complex Internet topics into simple explainations.

Its hard to pick up a business magazine and not see something about blogs. But what are the real advantages (and disadvantages) for a company to consider before deciding whether or not blogging is for them?

1. Visibility - Blogs are one of the simplest, most-effective means for adding new content to a website. Even if your company writes a blog post once a month, that’s 12 new pages of content that search engines can find. Bumping up the schedule to a weekly blog post would mean 52 high-quality, on-topic content pages added to your site per year. On top of the new content, search engines tend to favor websites that pro-actively add new and unique content to their site. And a blog does just that.
2. Credibility - Done properly, a blog can be a huge boost to your company’s credibility. Writing honest, thoughtful feedback on recent industry issues and news presents your company as an authority within the industry. By communicating the value of your company’s thoughts in your blog, you also are communicating the value of your products and services to your customers.
3. Conversation - Blogs inherently foster conversation with their conversational tone and frequent updates. In essence, your company is beginning a conversation with each blog post that you write. Then (hopefully) readers comment on the posts and the conversation begins. Creating this sort of natural exchange of thoughts and ideas with you customers is a rare opportunity to begin the conversation without needed to “sell” anything. Just let the conversation start…sales tend to follow.

On the flip side, the only real disadvantage to having a company blog is that it takes a great deal of time and effort. However, if you can’t find time to market your business then you probably won’t have a business for long, so get blogging.

Online success doesn’t need to be complicated.  At Stone, we think it’s simply a matter of following a tried and true formula … T x T x T = R.

More specifically, online Results is a product of a Trustworthy website, website Traffic, and maximizing the Transaction rate of your website visitors.

Here, let’s discuss just what a Trustworthy website means.

On the macro level, a trustworthy website - or web experience - is a feeling.  It’s an impression you’re left with.  It’s the impression that greatly influences your next action … Do you want to work with this organization?  Do you get the impression that they will come through for you?  Do you TRUST them?

That trustworthiness is a function of many items.  It includes your sites’s branding. (Not your firm’s branding.  On the web, your site IS your firm.)  Layout, usability, architecture, logo, fonts, images … they all work together to create your site’s design and your organization’s online brand.

It also includes your site’s functionality.  Can your visitors hold their expected level of interaction on your site?  If you exceed their expectations, you position your firm as a leader in your space.  Fall short of their expectations, and you will be viewed as technological laggard.

Trustworthiness also includes content … your messaging, your supporting information, your tone / pace / language.  Do you provide enough detail on your site?  Is it current?  Do you provide opportunities for visitors to get more information?

Lastly, your site’s performance factors into overall trust levels.  A world-class site that drags, contains error messages, or requires visitors to download plug-ins will negate months of good thinking and hard work.

If you’re hoping to achieve improved online success in 2007, the right place to start is with creating a trustworthy online experience.  From there you grow.  From there you can build.  From there you can begin to reach your online goals.

The Stone team is excited to offer up to our friends this new forum. Here, we’ll share ideas, issue challenges, and generally think out loud in order to advance the cause of web business.

If something has been on your mind, send us an email and we’ll post a response. If nothing has been on your mind, check back regularly because there is a mountain of exciting happenings going on out there.

Here’s to a successful 2007 for all.

- Mark

The average search engine optimization company is in high demand, and with rising pay-per-click costs and growing exposure of SEO in the mainstream media, this is unlikely to soon subside. Unfortunately, many organizations that willingly embrace SEO as a marketing tool also unknowingly sabotage the efforts of the search engine optimization company they have chosen. What follows is a list, by no means complete, of some of the most common errors made by companies that can harm their SEO efforts.

Demand Rankings with No Changes to the Site

It is a common assumption that search engine rankings are determined by a magical formula rooted largely (or almost exclusively) in technology. In reality, long-term search engine rankings are generally achieved through an equal mix of technology and updated website content. An ethical search engine optimization company will usually turn down work when told that under no circumstances can any of the visual elements or content of a site be changed.

It is largely a site’s content—from the text to the images—that allows search engines to determine what that site is about. That same content also helps other sites and directories to decide whether or not a site is worthy of a link (and link popularity is, of course, a major factor in rankings). Many companies do not want to hear this, especially after they have paid a sizable amount of money to a web designer. The bottom line? That site built entirely in Flash for which you spent $50,000 is not going to achieve high rankings for a variety of phrases without substantial changes that will allow its content to be indexed by the engines. The truth hurts sometimes—but so can the cost of lost opportunities.

Update the Website without Consulting Your Search Engine Optimization Company

A very common and innocent mistake can have disastrous consequences. It generally happens when a webmaster is updating a website, perhaps simply adding a press release or uploading a graphic. Accidentally, the webmaster saves an older version of the site over the new version, removing many of the elements that the search engine optimization company had added to achieve high rankings. This can result in a loss of positions for which the search engine optimization company, of course, is blamed.

Worse yet, since most sites are developed on a “test bed,” damage can be done when the site goes live. Test beds are not intended to be crawled by search engine spiders, and so responsible webmasters include instructions in the site code requesting that spiders not index the site—the Internet equivalent of a “do not disturb” sign. The major search engines dutifully obey this request on the test bed site. They also dutifully obey when these instructions are accidentally transferred over to the live site during an update. As you might imagine, the results from such an oversight are somewhat less than ideal. Once again, the search engine optimization company generally gets the blame.

Since constantly accepting blame can be demoralizing, a good search engine optimization company monitors the code on all of its clients’ sites on a daily basis, analyzes any changes, and quickly reacts if anything potentially harmful has been done. In this way the website can be repaired before ranking losses occur.

Link to Other Sites

Everyone that has a website has received at least one email requesting a link exchange. Unfortunately, this type of exchange defeats the purpose of link popularity, and engines are starting to take notice. Since inbound links are essentially counted as “votes” for your site, a simple trade-off between sites does not necessarily indicate that those sites are advocating one another. Worse, if you actively link out to a site that becomes penalized (and sites that seek reciprocal links are likely to be very aggressive in their optimization tactics) your site can become penalized in turn.

This does not mean that you should never link out to another site, especially if you believe that the site contains information that is of value to your visitors. Your search engine optimization company, however, should be given the opportunity to review any site to which you want to link. Additionally, a thorough search engine optimization company will frequently review the outbound links on your site, making sure that none of the websites to which you are linking begin using questionable SEO practices. This ensures that your site stays out of danger of penalization.

Create Additional Domains

There are legitimate reasons for wanting to have several domains mirroring your site (tracking the performance of offline website advertising, for example), but few, if any, are search engine related. If you are hoping to get a double listing for duplicate content on multiple domains, you are wasting your time—the engine will typically choose one version of the content and keep the other version out of its index.

Not long ago, there was a danger of all versions of a website being removed from search engine results for having multiple domains with the same content. Most engines, as mentioned above, now will simply choose one of the websites and discount the others. The problem is that promoting multiple domains with duplicate content can water down your link popularity as it is spread over several sites. This obviously hinders campaign performance.

Vanity domains can still be used, but they should redirect to a single version of the website using a 301 redirect. This means that if anyone adds an outbound link to one of your vanity URLs, your site will still get credit for the link.

Try Your Own SEO Tactics

The worst nightmare a search engine optimization company can face is when clients begin to see great results from the campaign and then believe that they should pitch in and help “accelerate” the results. Unfortunately, while the intentions are admirable, this is usually much like someone observing an auto mechanic screw on a radiator cap and believing that this observation now qualifies him as a certified radiator technician (and his tool of choice is generally a hammer). There is much going on in a typical search engine optimization campaign involving page elements, behind the scenes factors, linking strategies, and many other facets. If your search engine optimization company were to take the time to explain exactly how everything worked and why it was important, your campaign could take years. Many tactics, particularly those that SEO beginners might try, can put your site at risk of penalization. I suggest you steer the car and let your search engine optimization company fix the radiator.

Change the Marketing Direction

This may seem like an obvious issue that is easy to avoid, but often a search engine optimization company is the last to know that your company is no longer offering a certain product or service, that you no longer desire certain types of clients, that you are launching a new product or service, or that you are trying to drum up additional business in a certain product or service line. Organic search engine optimization takes time. When marketing issues like this arise, your search engine optimization company should be on your speed dial, so that it can be ready to take action based upon your current marketing strategy.

There are many other ways in which to hinder the performance of your search engine optimization company, but the above list details some fairly common examples. Organic SEO, when done properly, offers one of the highest returns on investment of any marketing channel available. If you do careful vendor evaluation, your campaign should perform above your expectations, provided you trust your search engine optimization company and leave your hammer in the toolbox.

About the Author

Scott Buresh is the CEO of Medium Blue Search Engine Marketing, which was recently named the number one search engine optimization company in the world by PromotionWorld. Scott has contributed content to many publications including Building Your Business with Google For Dummies (Wiley, 2004), MarketingProfs, ZDNet, WebProNews, DarwinMag, SiteProNews, ISEDB.com, and Search Engine Guide. Medium Blue serves local and national clients, including Boston Scientific, Cirronet, and DS Waters. Visit MediumBlue.com to request a custom SEO guarantee of your company’s search engine performance.