Banner Blindness
Most Companies have ample opportunities to add banners throughout their sites. This can be a blessing and a curse. It does in fact give you a place to place information you want your customer to see, use, or call out. Sadly customers are being bombarded with information from all directions and they get banner blindness.
Banner n is not a new issue, it has been around as long as there has been web sites. One of the reasons that people seem immune to the banners on your site could be that you expect them to “see” the banner as content for the site. Recently I had a conversation with a client that wanted to put product information in the banner space on the side of the page. The reason was because they didn’t want to overwhelm the customer with information in the content area on the page and lose a sale. (thankful, after many conversations we did NOT do this)
Many different researchers have concluded that the users eye will go to the content area of the page first even before they look at navigation. No matter what colors, fonts or how large the banners are, customers equate banners as promotions and they get ignored. Customers are tired of being burned with pop up banners that are unnecessarily distrating and not having the information they are interested in.
While this is a common issue that you can run into on your site, you should by no means discount banner ads all together. Well placed and well worded banners will still attract the people you would like. Tips you should keep in mind:
1. Dont use the same banner on every page, this really will increase banner blindness.
2. Using links within your banners will give the banner the feel that the information is important.
3. Dont put content in the banner that is critical or and extension to the content on the page. (While you can use this area for complimentary information or for the logical next step you want a user to take, you dont want to have this be the only place for key info on the page)
4. Think about what the real goal of the banner is and design and distribute appropriately.
While we aren’t going to remove banner blindness anytime soon, there are ways to increase the usefulness of the banner location and how you display reasonable next steps for your customers.

